Welcome to Crazy Pet! These Terms of Service govern your use of our website, https://crazypet.org, and the purchase of pet products and services offered through it. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

crazypet.org is an online retailer of pet products, including but not limited to pet food, toys, accessories, and grooming supplies. Our mission is to provide high-quality products to enhance the lives of pets and their owners.

2. Eligibility

To use the Site and make purchases, you must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. By using the Site, you represent and warrant that you meet this requirement.

3. Accounts

Registration: To place orders, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update it as necessary.
Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Termination: We reserve the right to suspend or terminate your account at our discretion, including for violations of these Terms.

4. Products and Orders

Product Descriptions: We strive to ensure that all product descriptions, images, and prices on the Site are accurate. However, we do not guarantee that they are error-free. If a product differs from its description, your sole remedy is to return it in accordance with our Return Policy (see Section 7).
Pricing: All prices are listed in EUR and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to change prices at any time without notice, but this will not affect orders already confirmed.
Order Acceptance: Your order is an offer to purchase. We may accept or reject it at our discretion. Once accepted, you will receive an order confirmation via email.

5. Payment

We accept only cash on delivery

6. Shipping and Delivery

Shipping: We ship to Kosovo, Albania, North Macedonia. Shipping costs and estimated delivery times will be provided at checkout.
Delays: We are not liable for delays caused by shipping carriers, weather, or other circumstances beyond our control.
Risk of Loss: Ownership and risk of loss transfer to you upon delivery to the shipping carrier.

7. Returns and Refunds

Policy: We offer returns or refunds for defective, damaged, or incorrect items within [X] days of delivery. Please review our full Return Policy at [Link to Return Policy] for details.
Process: To initiate a return, contact us at [Your Contact Email] with your order number and reason for return. Items must be unused, in original packaging, and in the same condition as received.

8. Intellectual Property

All content on the Site, including text, images, logos, and product designs, is owned by crazypet.org or our licensors and is protected by copyright, trademark, and other laws.
You may not reproduce, distribute, or use our content for commercial purposes without prior written permission.

9. User Conduct

You agree not to:

Use the Site for any unlawful purpose.
Interfere with the Site’s operation or security.
Post or transmit false, harmful, or misleading information.

10. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Disclaimers

As-Is Basis: The Site and products are provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose or merchantability, except as required by law.
Pet Safety: Our products are intended for pet use as described. We are not responsible for misuse or adverse reactions. Consult a veterinarian before using any product.

12. Limitation of Liability

To the fullest extent permitted by law, crazypet.org, its affiliates, and employees shall not be liable for indirect, incidental, or consequential damages arising from your use of the Site or products, including but not limited to loss of pets, property damage, or lost profits. Our total liability shall not exceed the amount you paid for the product in question.

13. Contact Us

For questions or support, reach us at:

Email: crazypet@live.com
Phone: [Your Contact Phone, if applicable]
Address: [Your Business Address, if applicable]

Last Updated: March 04, 2025

Crazypet